ApplinX Interfacing

About the Client
The client is a Multinational Bank about to launch a new product into the market. The new product would give the new customers an easy way of making subsequent transactions without any additional formalities.

Challenge
The assumption was that there would be no product specialization within Customer service and each & every agent will be able to manage all customer queries and dispositions concerning all the products present in the Bank without withstanding the system it is based on. Hence the need for a front-end application for Customer Service was required. The front-end application required to

• Support the insight into all products and databases without switching to other systems
• Be user friendly
• Give all information about a customer’s status in the Bank
• Have minimum number of screens in order to save time
• Have basic screens in local language.

Solution
We offered developing the Generic Users Interface (GUI)-Integration solution, which interfaces with Legacy Mainframe and the existing receivables system using ApplinX, which is a Legacy Integration tool from Sabratec. It is a Server-based technology for integration and collaboration of legacy applications into Client-Server, J2EE/.NET and web environments.
The solution provided was able to provide Single View of a Customer Across Systems and had the ability to communicate with Current back end systems and Vision Plus. The Load Balancing feature of ApplinX was used with local language support.