Knowledge ApplinX Interfacing

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ApplinX Interfacing

About the Client

The client is a Multinational Bank about to launch a new product into the market. The new product would give the new customers an easy way of making subsequent transactions without any additional formalities.

Challenge

The assumption was that there would be no product specialization within Customer service and each & every agent will be able to manage all customer queries and dispositions concerning all the products present in the Bank without withstanding the system it is based on. Hence the need for a front-end application for Customer Service was required. The front-end application required to


		Support the insight into all products and databases without switching to other systems
		Be user friendly
		Give all information about a customer’s status in the Bank
		Have minimum number of screens in order to save time
		Have basic screens in local language.

Solution

We offered developing the Generic Users Interface (GUI)-Integration solution, which interfaces with Legacy Mainframe and the existing Receivables System using ApplinX, which is a Legacy Integration Tool from Sabratec. It is a Server-based technology for integration and collaboration of legacy applications into Client-Server, J2EE/.NET and web environments.

The solution provided was able to provide Single View of a customer across systems and had the ability to communicate with current back-end systems and Vision Plus. The Load Balancing feature of ApplinX was used with local language support.