Knowledge Services To Sale

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Service to sales

Company profile

A Global Fortune 500 company required an application for various countries for r eal-time access & update to core receivables. A system was needed to enable them to cross sell.

Solution

A service to sales application was offered. The application is a customer service front-end application (GUI) built to service accounts on Vision Plus and enable sales agents to retrieve CRM campaign information and cross-sell to existing customers.

The salient features of the supplication are:

Real-Time Access & Update to Core Receivables

Enabling time for Cross Sell

Incorporate 90% of Call Inquiries; Others Resolved with existing processes, platforms

Automates Multiple Step Transactions

CSR Flags & Pop-Up Messages of Sales Targets

Graphic Display of Sales Offer

Scripting for Sales Assistance

Additional Channel for Sales Campaign Management

Links to Local Sales Tools

		Calculators
		Telesales Scheduling
		Real Time tracking of Sales Opportunities and Response

Benefits

		Real Time Access and Updates to Core receivables (Vision +)
		Comprehensive Servicing Platform
		Standardizes Sales Process for Cross Selling
		Reuse of components across implementation resulting in reduced cost and faster implementation.
		Providing Production Application Support through Offshore Resources