| Spotlight on Indus |
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| Avaya has certified the Indus Collections of R Systems International Ltd., and have offered Gold Membership. |
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Indus Collections System (IC4) and Avaya Proactive contact center using the Avaya PG 230 Digital switch have been successfully tested at the Avaya lab Singapore and have passed the Compliance Testing. This testing has highlighted the seamless working of the solutions. Below are some of the advantages of the same.
- IC4 provides Advance Integration Method (AIM) which helps the operator work on a single system and record the call status in IC4 , achieving increased productivity.
- The response, in case of Busy, fax tone or call’s not reachable ,can be recorded by dialer and those calls are not passed to the operator while their dialer recorded status is uploaded in IC4 via dialer upload.
- Since the calling is done by dialer server it passes the call to operator who is in idle state.
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| R Systems bags deal for the largest telecom company in Malaysia – Maxis Telecom. |
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| Maxis is the leading mobile communications service provider in Malaysia with a total subscriber base of over 10 million. Maxis selected the Indus Credit Management & Revenue Collection solution to replace one of the market leading credit & collection solution implemented at Maxis earlier. |
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| TCS and R Systems join hands in an alliance |
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TCS and R Systems join hands in an alliance over Indus Collections. R Systems enters into a global agreement with Tata Consultancy Services (TCS) to market the Indus Collections system. TCS offers a comprehensive range of technology led business solutions to its clients in diverse industries such as Banking and Financial Services, Insurance, Manufacturing, Telecommunications, Retail and Transportation. |
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| R Systems signs up with one of India’s key Insurance companies - HDFC Standard Life Insurance |
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HDFC offers a range of individual and group insurance solutions and has a total policy base of around 3.2 million with more than 700 branches across the country. The Indus Renewal & Retention solution will enable it to reduce their lapse rate and increase the timely renewal of their policies. |
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| United Arab Bank in UAE selects Indus Collections. |
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United Arab Bank is headquartered in Sharjah operating with ten offices and branches throughout UAE. The Bank offers its clients tailor-made financial services in both corporate and retail banking. Indus Collections will help cater to the bank’s retail lending portfolios such as personal loans, consumer loans, auto loans, mortgages and credit cards, in reducing delinquency. |
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