Indus Revenue Collections for Telecom is a feature-rich multi-user solution that emphasizes on speed and flexibility in tracking and collections of over due payments. It is a completely parameterized solution, and it provides for multi-branch, multi-organizational deployment capability. The system helps in higher collection rates by providing accurate information to collectors about overdue customers. The solution seamlessly integrates with the telephone billing systems, CRM etc. for purpose of recovery of delinquent customers.
- Smart Search options, On-line help, Consistent Layout, Error Handling & Controls
- User definable collections strategies and work flows
- Dunning using Multiple Channels – Reminder Letters, SMS Alerts & E-Mails
- Use of Dynamic Query builders to configure movement & re-allocation rules
- Support for extensive Supervision, Rule based Escalations & Comprehensive MIS
- Auxiliary Modules – Write-Offs & Waivers, Commissions & Incentives
- Rule based Dunning calendar
- User defined Templates available for SMS, Mail, Letter
- Feature to apply or not apply dunning treatment on select days, Holidays etc.
- Option available for User to initiate Manual Dunning/Service Actions
- Auto unbarring on receipt of payment