Company Profile

The client is India 's largest integrated and the first private telecom services provider with a footprint across 23 telecom circles in India . They have been structured into three individual strategic business units (SBU's) - Mobile Services, Tele-media Services & Enterprise Services.

The mobile business provides mobile & fixed wireless services using GSM technology across 23 telecom circles while the Tele-media Services business offers broadband & telephone services in 95 cities.

Challenge

With the constantly growing number of subscriber base across the country, the client was looking for a highly scalable collections module for its post-paid customer base. The application would be required to follow-up for all overdue accounts across mobile & fixed LAN line post paid portfolio for all product offerings. They have more than 23 million post-paid subscribers, across multiple geographical regions.

The fundamental requirement was that every delinquent customer interaction was to be tracked & monitored; this was required in order to suspend credit limits or modify the same.

Solution

Indus Credit Management & Revenue Collections module was offered. At the suitable changes were incorporated in the base version for accommodating information related to telecom billing, telecom products, bucket classification & Days Pass Due(DPD) criteria.

Benefits

End of day batch process executed in 3-4 hours