ATOM – EbixCash Debt Collections SAAS Platform enables organizations to achieve digitization and a higher level of automation of the collections processes, while minimizing the cost of collection and providing full control over their default portfolio.
The AI/ML driven models provides high level of accuracy in predicting self-cure, payment propensity and best collections channel / agents to drive faster payments. The Collections Strategies are designed to support all stages of debt management.
ATOM also provides one stop shop for all your collections needs through its partners – notification management, tele calling centers, field and legal agency setups.
EbixCash mission is to deliver a world class Debt Collections platform for India. The ATOM platform is for banks, finance companies, telecom operators and utilities to manage their Account receivables and Debt Collections, along with a sophisticated technology solution, we bring Tele Calling, Field, Legal, Repossession, Skip trace and other collections agencies on the platform. ATOM will automate majority of debt collections operations, minimize cost, improve payment collections using AI, Machine learning data science technologies
ATOM solution can be implemented within 2 weeks, which means faster time to market. And available on an OPEX, Pay as you use pricing model, without any locking period
ATOM comes with pre-configured Digital Collections workflows and ensure faster collections, and significantly helps in reducing the NPA and losses
ATOM upgrades and new features are free, your requirements that match industry requirements are delivered through Product Road map
ATOM is pre-integrated with various ecosystems not limited to SMS, Email, Voice/Chat bot services, Payment Gateways, Credit Bureaus and other third-party solutions necessary in the Collections Operations
The Platform receives Customer/Account Information from the Core banking or Loan Management system. The customers may be current or default. We also perform Data Augmentation, by receiving data from Digital sources or Credit Bureaus. The Platform Segments the customers and stamps the best course of action or the Strategy, which would result in faster payments.
Digital Strategy on Self cure and on those segments who have high probability of payments when contacted/nudged over WhatsApp, Smart texts, Voice/Chat Bots, Emails Notifications and drive them for digital of physical payments. Deep links are sent to customers, which automatically launches the mobile payment application and displays the overdue amount, leading customers to pay their dues either through Account transfer, UPI, Debt Cards or Wallets
Tele-calling Strategy for customers who do not respond to Digital methods, using preemptive or predictive dialing mechanism through integration with smart auto-dialers. The System supports advanced allocations rule configurations, load balancing and team working.
Allocation of accounts to field collections agencies and their Agents, depending on the Area/Zip codes, Buckets and many other parameters to choose from. The Platform support repossession workflows, Skip Tracing workflows and advanced recovery workflows including settlements. A tab/mobile application, mCollect, helps the field collections agents, manage their day efficiently on field, while guiding with optimized route plans, displaying accounts allocated to them, assisting with all data required to perform effective field actions and also collect payments through cash or digital channels.
The platform support Legal Agencies to manage all the legal cases, the platform supports various legal workflows as per India judiciary system, ex: Section 138, Civil, Criminal, SARFAESI, Lok Adalat etc… It helps Legal agencies track the status of cases and plan well for ongoing legal activities.
Apart from the technology services, the platform also support and helps to avail following collections services from our partners:
